Frequently Asked Questions (FAQ)

General Information

  1. What is Bougie Hippie? Bougie Hippie is your go-to destination for luxurious, bohemian-inspired fashion. Our collection features unique, high-quality pieces that blend luxury with a boho vibe, perfect for those who want to express their individuality with style.
  2. How do I contact Bougie Hippie? You can reach us through email at heretohelp@bougiehippie.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM (PST).

Orders & Shipping

  1. How do I place an order? Placing an order is easy! Browse our collections, select the items you love, choose your size and color, and click "Add to Cart." When you’re ready to checkout, click the cart icon and follow the prompts to complete your purchase.
  2. What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. For added convenience, we also offer payment plans through Afterpay.
  3. How much does shipping cost? Shipping costs vary based on your location and the shipping method chosen at checkout. We offer free standard shipping on all domestic orders over $75.
  4. How long will it take to receive my order? Standard shipping typically takes 5-7 business days. Expedited shipping options are available for faster delivery. You’ll receive a tracking number once your order has been shipped, so you can follow its journey to your doorstep.

Returns & Exchanges

  1. What is your return policy? We want you to love your Bougie Hippie purchase! If you’re not completely satisfied, you can return items within 15 days of delivery for a full refund. Items must be unworn, unwashed, and in their original condition with all tags attached.
  2. How do I initiate a return? To start a return, please visit our Returns Portal and enter your order details. Follow the instructions to print your return label and ship the items back to us. Once we receive your return, we’ll process your refund within 5-7 business days.
  3. Can I exchange an item? Yes, we offer exchanges for different sizes or colors of the same item. To exchange, please initiate a return through our Returns Portal and select the exchange option. We’ll ship the new item once we receive and process your return.

Products & Sizing

  1. How do I know what size to order? Each product page includes a detailed size guide to help you find the perfect fit. If you’re unsure, you can also contact our customer service team for personalized sizing advice.
  2. Are your clothes true to size? Our clothes generally run true to size, but we recommend checking the size guide for each specific item. Customer reviews can also provide helpful insights into the fit and sizing.
  3. What materials do you use? We prioritize quality and sustainability, using high quality materials. You can find detailed information about the materials used in each item on the product page.

Account & Security

  1. Do I need an account to place an order? No, you can place an order as a guest. However, creating an account allows you to save your information for faster checkout, track your orders, and view your order history.
  2. How do I create an account? Creating an account is simple. Click on the “Sign Up” button at the top of our website, enter your details, and follow the prompts. Welcome to the Bougie Hippie family!
  3. Is my personal information secure? Absolutely. We use advanced encryption technology to ensure your personal information is protected. For more details, please refer to our Privacy Policy.

Promotions & Discounts

  1. Do you offer any discounts? Yes, sign up for our newsletter to receive 10% off your first order and stay updated on exclusive promotions and sales.
  2. How do I use a promo code? Enter your promo code in the designated box at checkout and click “Apply.” The discount will be reflected in your order total.
  3. Can I use multiple promo codes? Only one promo code can be applied per order. Be sure to choose the one that offers you the best deal!

Still Have Questions?

If you couldn’t find the answer you were looking for, feel free to reach out to us at heretohelp@bougiehippie.com.  We’re here to help and ensure you have the best shopping experience with Bougie Hippie.